Returns

At Zella Swim, we check all items and ensure they are in perfect condition and packaged carefully before sending them to you.

Please note all Zella Swim products are non refundable.

If you are needing an exchange simply return your item and use the Store Credit option to place a new order. Your store credit will have no expiration date.

We highly recommend that you choose the correct size for your body type by referring to our size chart, recommendations below the product description or email for sizing advice to customerservice@zellaswim.com.au 

RETURN REQUIREMENTS

Your returns must meet the conditions below: 

  • Returns must be placed within 14 days after delivery, (for international orders within 21 days of your delivery date).
  • Your order must be unworn and unwashed with the tag still attached.
  • We can only accept refunds on items that are deemed faulty. 

Please note: For all swimwear bottoms, if the hygiene sticker has been removed, we are unable to accept a return for this item. 

HOW TO RETURN 

  1.  Please download, print and fill out the form below and place the form inside your parcel with your return.

DOWNLOAD FORM

  1.  Send it to the address below.

Zella Swim
20 Feathertop Street
Terranora NSW 2486
Australia 

After the returned item has been received, we will check it over to ensure it is new, unworn,  and in the same perfect condition in which it was sent. If the item has been worn, is damaged (including marked /dirty), washed or altered, we have the right to send the item back to you without a refund or store credit.

FAULTY ITEMS 

If your item is faulty, we will replace it with the same item. If the item is out of stock, we will offer you a full refund. This is in line with Australian consumer guidelines.

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process

If you've received an incorrect or faulty item, please email us first so we can confirm the return is acceptable.

POSTAGE COSTS

The return tracked postage cost is to be covered by the customer.